No business, including airports, operates in a vacuum. The environment in which each of us works is constantly changing. Competitive tension, evolving customer requirements and the ever-present stockholder expectations of growth and increased profit. This all comes together to put pressure on airport managers to do more with their limited resources, including people.

Then why would we limit ourselves to only a portion of humanity when it comes to building our teams?

What are generally considered the benefits of having a diverse workforce were outlined in my earlier article but actually getting a diverse workforce was only touched on in the diversity post. So let’s take a deeper look at recruitment and selection.