Published Articles
Recruiting for Airport Diversity: Challenging Requirements
No business, including airports, operates in a vacuum. The environment in which each of us works is constantly changing. Competitive tension, evolving customer requirements and the ever-present stockholder expectations of growth and increased profit. This all comes together to put pressure on airport managers to do more with their limited resources, including people.
Then why would we limit ourselves to only a portion of humanity when it comes to building our teams?
What are generally considered the benefits of having a diverse workforce were outlined in my earlier article but actually getting a diverse workforce was only touched on in the diversity post. So let’s take a deeper look at recruitment and selection.
Airports Compete for New Talent
When folks find out I was President of Airports Council North America (ACI-NA) for eight years, I tend to get a lot of questions. Depending on who I am talking to, the first questions are often about whether I get free flights or parking or food (parking is a big one, everyone thinks free parking would be the coolest perk, but alas!).
After the frivolous subjects are dealt with, people always want to know more about what happens behind the scenes. And the more people learn, the more they want to know what kind of person it takes to run such an operation, both at the CEO and the operational levels. The more we talk, the more often I hear the same thing: "What an unusual combination of capabilities these people must have. Where do you find them?"